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Daniel was very knowledgeable. Not only did he assist in helping us fill out the claim on our inoperable device, he also assisted in educating us on your new internet packages and helped us compare company's to show us the difference and the savings. He was pleasant and helped us understand everything.
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After having not much success with customer service I was directed to come to the corporate store and the guys here resolved my problem. Thank you Jotam and the other crew that was there. So grateful.
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AT&T,
I am writing to express my sincere appreciation for the outstanding customer service I received from Daniel Medina, a retail sales consultant at your Kissimmee location (3297 GreenWay N.). My experience with Mr. Medina was a stark and welcome contrast to previous interactions with AT&T's customer service.
His professionalism, clear and concise explanations, and patient demeanor were truly impressive. He effectively resolved a complex issue I was facing concerning a potential scam involving a buy-out and trade-in program, alleviating significant anxiety on my part. Unlike previous experiences that involved navigating multiple representatives and prolonged wait times, Mr. Medina promptly identified and resolved the problem. His assistance with the trade-in and payoff paperwork was invaluable.
I believe Mr. Medina's dedication and expertise represent the highest standards of customer service and deserve recognition. Thank you for employing such a skilled and dedicated member of your team.
Sincerely,
Miguelina Gilbert
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I had been a client of Spectrum for over 20 years because they had a monopoly on the Internet services. When a friend referred me to AT&T I never dreamed the huge difference of companies. The members of AT&T are all courteous, knowledgeable professionals. Their prices are incredible. I’m paying half of what I paid at Spectrum for the same services. I’m really happy I made this move. I’ll recommended to my friends and families.
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If it was not for Alejandro. I would not be with AT&T anyone and I have been a customer for over 20 years. He is knowledgeable and always willing to assist in any way he can. Top notch customer service.
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I had an outstanding experience with Emmanue and Jose at AT&T! From the moment I walked in, they were incredibly welcoming and attentive. They took the time to understand my needs and provided detailed information on the best options for my phone and plan. Their professionalism and expertise were evident, as they made the entire process smooth and effortless. Emmanuel went above and beyond to ensure I was satisfied and answered all my questions with patience. I left the store feeling confident and well-informed, thanks to his excellent customer service. Highly recommend Emmanuel for anyone looking for top-notch assistance at AT&T!
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Couldn’t have asked for a better experience. I recently switched over to ATT and wanted to switch to a newer phone. Daniel helped my mother in law and I both pick out a phone, switch everything over, and it was a quick and easy process. He and Jotan were awesome, and we will definitely drive the extra 15min to go to their store instead of our local one next time we need anything.
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Milagros is a very Professional, respectful, knowledgeable person, always looking forward to help customers, always we come to see her, is a wonderful experience since, she help us with the best options...
I recommend anyone to visit her for any needs with AT&T...
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The staff was excellent and able to get my wife taken care of! We were in town on vacation and her phone died and they everything they could to get her set up with a new one! Highly recommend this store!
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I came in needing to do an account transfer and add a service. The team was so helpful and attentive. I would recommend visiting this store. Thanks to Jotam and the nice lady (I wish I remembered her name) who helps us! We appreciate you all.